Frequently Asked Questions
fg663's most frequently asked questions answered
Deposits and withdrawals, account verification, limits, and responsible gambling — clear answers to all your questions in one place.
Below you'll find accurate and detailed answers to the questions that most commonly come up when using fg663. From the withdrawal process to account security, deposit methods, and responsible gambling rules — the questions are organised into four separate sections. If you can't find an answer, contact our support team directly.
How to Withdraw Money
After you submit a withdrawal request, our team reviews it first, then the payment is processed. Funds typically arrive within 15 minutes to a maximum of 2 hours. Please wait a little while it's pending. If more than 2 hours have passed, contact us via live chat.
Yes, withdrawals at fg663 are available 7 days a week, 24 hours a day. There is no extra delay for nights or holidays. Requests made at any time via bKash, Nagad, Rocket, or Upay are processed within 15 minutes to 2 hours.
The minimum withdrawal amount at fg663 is ৳800. The system will not accept withdrawal requests below this amount. Make sure your account has at least ৳800 and that any applicable wagering requirements have been met.
For a welcome bonus, you must complete a 25x wagering requirement on the bonus amount. Example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before you can withdraw winnings from that bonus. Wagering is calculated on the bonus amount only, not the combined deposit and bonus.
fg663 aims to complete every withdrawal within 15 minutes to 2 hours. Network congestion or a required review may occasionally cause it to take a little longer. In most cases the process is fast. If there is a delay, let support know.
Limits & Controls
The minimum deposit amount at fg663 is ৳200 for every payment method. Playing within your own budget is the healthiest habit. You can visit our responsible gambling page for advice on setting your own limits.
Contact fg663's 24/7 live chat support team or email us at [email protected]. Our responsible gambling page also has useful information and advice. If you feel you are having a problem with gambling, don't hesitate to talk to us — we are always ready to help.
If you feel you need a break for a while, let our support team know. We will process any cooling-off or self-exclusion request you make. This option is available at any time to help keep you safe.
No. fg663 strictly operates for users aged 21 and above only. Age is verified at the time of account creation and at the time of withdrawal. If an account belonging to a minor is identified, it will be closed.
Some common signs are: spending more than your budget, placing bets again to try to recover lost money, hiding your gambling, and becoming inattentive to family or work. If you notice these signs, it is important to take a break and seek support. fg663's support team is always here for you.
Verification & Documents
You are usually asked to verify when making a significant withdrawal for the first time, or if any unusual activity is detected on your account. This is entirely for security purposes — the process is there to keep your account safe.
A National ID card (NID) is the most accepted document. A valid passport or driving licence may also be submitted. The photo of the document must be clear, taken in good lighting, and must not be expired.
Verification is usually rejected because the photo quality is poor, the document details are unclear, or the name does not match. In that case, try again with a clear photo. If the problem persists, contact us via live chat or at [email protected] with full details to get help.
Yes, this is mandatory. The name on your fg663 account must exactly match the name registered on bKash, Nagad, Rocket, or Upay. If the names do not match, your withdrawal may be held and additional verification may be required.
All documents you provide are stored securely via SSL encryption. They are used only for identity verification and no information is shared with third parties. Please read our privacy policy for more details.
How to Deposit Money
Log in to fg663, go to the deposit option, and select bKash. Make the payment to the designated number and enter the transaction ID. The minimum deposit amount is ৳200. If the correct number and correct amount are provided, the deposit is processed almost instantly.
fg663 currently supports four mobile payment methods: bKash, Nagad, Rocket, and Upay. All four are the most popular and widely available mobile wallets in Bangladesh. The minimum deposit amount is the same for every method — ৳200.
fg663 does not charge any deposit fee of its own. However, bKash, Nagad, Rocket, or Upay may charge a transaction fee according to their own policies. Check the relevant service's app or website for exact fee information.
Yes, the process is the same. Select Nagad, make the payment, and submit the transaction ID. You can start with a minimum of ৳200. Paying through the Nagad app makes the process even faster and more convenient.
Completely safe. Rocket is the mobile wallet service of Dutch-Bangla Bank. All transactions made via Rocket on fg663 are secured with SSL encryption. Start with a minimum deposit of ৳200 and enjoy with peace of mind.
Still have questions? We are ready to help
Our support team is available day and night in both Bengali and English. Contact us through any of the options below.